Policies
Published in full, open to read before you engage us. Nothing here is behind a request or a signature.
Using this website
What this site is, how it may be used, and what it does in your browser.
DisclaimerThe notice governing use of this website and the basis on which its content is providedTerms of UseThe terms on which this website may be accessed and usedCookie PolicyThe cookies this website uses and how to control themAccessibility StatementThe standard this site aims for and how to report an access barrier
Engaging us
The basis on which we act, what it costs, and the checks that come first.
Terms of EngagementThe basis on which we act for clients, including scope of work, whose instructions we take on an estate, fees and terminationFee and Refund PolicyWhat is free, how a fee is set and revised, why it is never a share of what is recovered, and how refunds workAnti-Money Laundering and Client Due Diligence PolicyThe identity, entitlement and source-of-funds checks carried out before an engagement begins
Your information
What we hold, how it is protected, and how conflicts are managed.
Privacy PolicyWhat personal data we collect, why we collect it, how long we retain it, and the rights available to youData Protection and Information Security PolicyThe technical and organisational measures applied to client dataConfidentiality and Conflict of Interest PolicyHow client information is protected and how conflicts are identified and managed
If something goes wrong
How to raise a complaint, and what we do with it.
Enquiries
Tell us what your legal needs are.
We will search what is publicly searchable, tell you what appears to be there, and say plainly where you can claim it yourself for nothing.